Privacy Policy

FairSiteHQ ("FairSiteHQ," "we," "us") provides an automated web accessibility scanning and monitoring service. This policy explains what information we collect when you create a FairSiteHQ account and use the service, why we collect it, who we share it with, and the choices you have.

In short: we collect what's needed to run your account and your scans — your email address, the site URLs you ask us to scan, and basic usage data — and we use it to operate and improve FairSiteHQ. We do not sell personal information.

We collect information in a few categories:

• Account information — the email address you sign up with, and any name or company details you choose to add to your profile.
• Site information — the URLs of the sites you add to FairSiteHQ for scanning.
• Scan configuration and history — your scan schedule, and a record of when scans ran.
• Usage data — basic technical information about how you use the dashboard (for example, general device and browser information), collected to keep the service reliable and secure.
• Billing information — once paid plans are live, payment details will be collected and processed directly by our payment processor; FairSiteHQ itself will not store full card numbers.
• Communications — messages you send us, such as support requests or the early-access signup form.

We use the information we collect to:

• Create and maintain your account, and authenticate you when you sign in;
• Run the scans you request, on the schedule you set, and generate your reports and dashboards;
• Send you scan results, alerts, and service-related notices (for example, a failed scan or a plan change);
• Respond to support requests;
• Monitor, maintain, and secure the service, and fix bugs;
• Improve FairSiteHQ — for example, understanding which features get used so we can prioritize what to build next.

We do not use your information for advertising, and we do not build advertising profiles from it.

We do not sell personal information. We share information only in these situations:

• Service providers — companies that help us run FairSiteHQ, under contract and only for that purpose. Today this includes Supabase, which provides our authentication, hosting, and database infrastructure. As we add features such as billing or dedicated email delivery, this section will name those vendors specifically.
• Legal reasons — if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of FairSiteHQ, our users, or others.
• Business transfers — if FairSiteHQ is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to this policy (or a successor policy we notify you about).
• With your direction — any other sharing you specifically ask for or agree to.

Regardless of where you're located, you can:

• Access and review the personal information tied to your account, from your dashboard or by asking us;
• Correct inaccurate account information yourself, or by asking us;
• Export your scan history and reports;
• Delete your account, which removes your account information and scan history subject to the retention practices described above;
• Opt out of non-essential email — service and security notices will still be sent.

To exercise any of these, contact us using the details in "Contact us" below.

FairSiteHQ currently uses only the cookies necessary to keep you signed in and your session secure, set by our authentication provider, Supabase. We do not currently use third-party advertising or analytics cookies on the marketing site or in the app.

If that changes — for example, if we add product analytics — we'll update this section to describe what's added and the choices available to you.

We use industry-standard safeguards to protect your information, including encryption of data in transit, access controls limiting who inside FairSiteHQ can see customer data, and row-level security on our database so one customer's account and scan data isn't visible to another's.

No method of storage or transmission is completely secure, and we can't guarantee absolute security. If we become aware of a breach affecting your information, we'll notify you as required by applicable law.

FairSiteHQ is a business tool intended for use by companies and professionals, not by children. We do not knowingly collect personal information from children under 13, and if we learn that we have, we'll delete it.

FairSiteHQ is operated from the United States, and the information we collect is currently processed and stored in the U.S. via our infrastructure provider, Supabase. If you use FairSiteHQ from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your home country.

If we later add hosting in additional regions, we'll update this section to reflect that.

We may update this policy as FairSiteHQ changes. If we make material changes, we'll update the "last updated" date at the top of this page and, for significant changes, notify active customers directly — for example, by email. We encourage you to review this page periodically.

Questions about this policy, or a request related to your information, can be sent to privacy@fairsitehq.com.